Last Update: 17th of August 2016
Refunds & Cancellation Policy
Air Tickets:
- Air tickets are not refundable once issued.
- Amendment requests will be handled per case basis, amendments depend on flight availability.
- Amendment charges will apply as per airline conditions, UTM fees will be added on case by case basis.
Hotel Bookings:
- Bookings can be cancelled/ refunded only as per policy from suppliers, hotels and online systems.
- Cancellation policies are given to customers per case basis.
- Cancellation/Amendment charges will apply as per hotel conditions, UTM fees will be added on case by case basis.
- No shows are non-refundable.
Visas:
- Official visa fees and UTM service fees are not the price of a visa, they are they procesing fees. A visa is on official approval of entrance to a county and does not have a commercial value.
- Official visa fees and UTM service fees are non refundable once a visa is processed, regardless the outcome of the process and regardless if it concludes or not.
Delivery Information
- All air ticket, hotel bookings and other tourist services will be delivered via e-ticket, which is sent to the customer's email address.
Products and Pricing
- Products:
Airline tickets, Hotel Bookings, Visas, Private Jet Charters, MICE, Cruises, Transfers, Tours. - Price:
Prices will depend on customer request, dates, type of service, destination, season... Call for quote...
Credit Card Payments
Click here to view our payment policy
Contact Information
UAE Customer Service: +971-4-420-7800
or on Whatsapp
Dubai, UAE.
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