By using our Schengen visa service, you agree to the following terms and conditions:
1. Fee Policy: All fees paid for the visa application and service are non-refundable regardless of the outcome of the visa application.
2. Appointment Booking: Once an appointment is booked, the fees paid are non-refundable under any circumstances.
3. Visa Application Results: The outcome of visa applications is solely determined by the respective embassy / consulate.
4. Refund on Non-Booking: If an appointment is not booked within 10 days following payment, the paid amount is refundable upon request by the applicant.
5. Services Provided by UTM: UTM is responsible for:
- Booking the appointment.
- Completing the online form.
- Preparing the application file according to embassy requirements.
6. Document Submission: Applicants must personally deliver the required documents to the consulate/embassy at the time of their appointment.
7. Additional Services: UTM offers assistance with travel insurance upon request.
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