Terms of Service

Created by Mahmoud AlKayal | UTM, Modified on Wed, 29 Oct at 2:17 PM by Mahmoud AlKayal | UTM

Terms of Service: 


  • Payment Policy: After submitting the required documents, the full fee must be paid before the application process begins. The fee is non-refundable, regardless of the application outcome.


  • Visa Processing: Your visa application is handled entirely by the Thai Embassy or Consulate, and the decision is made solely by them.


  • Visa Details: The visa validity, duration of stay, and number of entries may vary depending on the visa type.


  • Travel Bookings: Please ensure your flight and hotel are booked before applying, as the embassy requires these details to process your visa.


  • Error Correction Policy: In the event of an error caused by UTM in the issued visa, UTM commits to providing an alternative visa for all travellers and partially covering the costs of adjusting flight and hotel bookings, up to a maximum of AED 1,000 per person. UTM’s responsibility is limited to the correction of errors as outlined in this clause.



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